We sell and install cable labels with our FREE software for structured cabling installations along with a few other projects of help with Social Media and problems with your cabling.
The last few weeks we have had more support call for products we don’t sell than our own products so this needed some investigation and made our companies re-look at the job of helping our customers and many other not even using our products.
The facts are we are top engineers that have worked across the world and now have locations in Canada, USA, UK and South America. We have installed just about every place you can think about, in fact once in San Juan I had to crawl up an AC duct to get to a CAT5 joint box, just because I was the only one who fit.
Cable labels | Patch panel labels | data jack labels | we know all about them from the crap to the great cable labels we sell, some time ago we used a labeling company based in the UK, while it worked for a while they just did not care enough and after problems with jamming printers, bad-die cutting, curling up on the corners, we dumped them.
Now we have our own range and when I say they are good I mean great and more cost effective, anyways back to the support.
So why do we get more support calls for our old supplier (can’t say, competitor, not even close) after long support call yesterday we have the answer and its really funny and talking to the customer who I asked, why do you call me?.
This cable labeling software still used by many was last updated in 2011 and in the support HELP menu, you guessed it has our telephone number and e-mail address to call for support, why I have no idea and I don’t care it’s the funniest thing ever. So just to check I downloaded the software from the website today 2016 and yes we are still the support guys for a (can’t say competitor, not even close).
Well, we helped the customer with his problem he told me they could not get hold of anyone in the UK or USA and yes was very happy to talk to me. So we checked our own support just to make sure we are the best.
Call ring or E-mail we help you, even if it’s not our products or software.